I’m getting an invalid username/password error. I tried my new password and it didn’t work.

Play the Login video.

  1. Do a System Test
  2. What browser are you using? Internet Explorer (IE). Try another browser e.g. Mozilla or Google Chrome.
  3. I do not have another browser. I only have Internet Explorer (IE). Edit your IE browser settings.
    1. Click the Tools button.
    2. Go to Internet Options.
    3. Click the Security tab.
    4. Click the Trusted Sites icon (checkmark).
    5. Click the Sites button
    6. Under Add this website to the zone: type https://fti.personalearning.com/
    7. Uncheck the “Require server verification…” field.
    8. Click the Close button (closes the window).
    9. Click the Ok button.
    10. Refresh/reload the LMS page. A prompt will appear at the bottom of the page. Click the Show All Contents button.
    1. Enter your username and password again.