Name: FTI 1104C American Heart Association Heartsaver 09192022
Start: 2022-09-19T08:00:00-04:00
End: 2022-09-21T17:00:00-04:00
Location: International Finishing Trades Institute Training Center

Question 1

Account - What information is found on My Profile page?

admin · Accepted Answer

Play the My Profile video.

Question 2

Cache - How do I clear my Cache?

Donna Cruz · Accepted Answer

http://onlinelearninghelp.com/kb/a101/how-do-i-clear-my-cache.aspx

Question 3

Courses - How do I enroll in an OSHA 10 or OSHA 30 online class?

admin · Accepted Answer

To have access to these eLearning courses, your Director of Training needs to send the request to the support@iupat.org with your full name, course, member ID, and email address. OSHA 10 and 30 are available online and on the iFTI LMS. You have the option to take these courses at a place and time of your choice and within the requirements listed below. After successfully passing the course, an OSHA card will be sent to your mailing address within 4-8 weeks.

To receive your OSHA card, be SURE to fill in your current address and phone number once you are connected to the course. OSHA 10 and 30 have similar requirements:

The online training should be completed within 6 months from the date when you start the course.
The minimum passing score is 70%.
The student has 3 chances to pass the online quizzes.
The student will be forced to take the quizzes in the order presented in the online training.
For OSHA 10, the student will not be allowed to log into the training for more than 7.5 hours per day; plan on a minimum of 2 days to complete the training.
Students must complete the end of course survey and click the on screen end/exit button to receive a completion. Do not click the X to exit the main window.
OSHA 30 - session will time-out after 15 minutes of in-activity - even in the test.

Click here for technical requirements if using a mobile device or tablet to take the OSHA 10 or 30.

Question 4

Courses - I want to enroll in an online class.

admin · Accepted Answer

If you are interested in taking any of these eLearning courses, contact your Director of Training or your supervisor to get you started. All course completions will be recorded on your professional transcript.

Question 5

Courses - I'm using Google Chrome and after clicking the lesson, the screen is blank. I hear narration but cannot view any text or graphic

admin · Accepted Answer

Click here or the Help area for the explanations/fixes.

Play the Enabling Flash in Google Chrome and Microsoft Edge Browsers video

Question 6

Courses - My course does not track (Video)

admin · Accepted Answer

Play the Closing Lesson video.

Users must complete the end of lesson survey or click EXIT so that the completion is reported to the LMS. Clicking X does not report to LMS. To correct this, students can open up any module in the course and click the EXIT button. If the problem persists, send an email to FTIInternational@iupat.org stating the problem with your completion date and CC your coordinator or DOT.

Question 7

Courses - My courses are no longer arranged alphabetically (Video)

admin · Accepted Answer

Play the Learning Activities video.

Question 8

Courses - What are Learning Activities? (Video)

admin · Accepted Answer

Play the Learning Activities video.

Question 9

Courses - What are Red Vector courses?

admin · Accepted Answer

Updated as of February 7, 2021 - The Red Vector bundles courses are no longer offered in the LMS.

These are third-party lessons which load a separate window. It may ask you to enter your basic information especially for OSHA 10 and 30 classes.

Question 10

Discussion Feed - How do I turn on the discussion for my DC?

Alice Gwinn · Accepted Answer

Discussions are specific to groups. You can enable, disable, or moderate discussions in the new LMS.

To enable the discussion feed, go to:

Admin Menu > Users&Groups > Groups > Search for your group > Group Properties > Discussion > Select On or Off

If turned on, select if you want to moderate discussion feeds by checking ‘If this is checked, discussion posts for this group will be moderated.’

Question 11

Discussion Feed - Will we be able to ask questions in the discussion feed?

Alice Gwinn · Accepted Answer

Yes! Discussions are moderated by the Instructor or other Admin.

Question 12

Documents and Videos - Will I have access to documents and videos?

Alice Gwinn · Accepted Answer

Yes! The Documents widget, on your Dashboard, searches the Course Materials for any document/s uploaded to your assigned group.

Videos found in the Course Materials section will be available to download through the course. Videos published on YouTube or found in the course description are not available for download through the LMS. Other trade and industry-related videos can be found for download on the LMS Homepage under Videos.

Question 13

Enrollments - Can I play my course on my phone, iPad or other mobile device?

Alice Gwinn · Accepted Answer

The iFTI LMS can be used across a variety of devices. If you are experiencing problems with your device, please send your Name, Member ID, email address, along with the course name and error to FTIInternational@ifti.edu. Keep in mind that playing courses on your phone will limit the viewing area of the courses.

Question 14

Enrollments - How do I access/replay a completed course?

Alice Gwinn · Accepted Answer

If the course has not been updated or has not expired, any user can play the course for the duration of the enrollment.

Step 1 - From the instructor's Dashboard, filter the enrollments to show COMPLETED modules:

Step 2 - Find the course in the filtered list: (ex. COR 195 Coronavirus)

Step 3 - Click on the blue i Review Course, then click the arrow next to the module name to run the course.

Question 15

Enrollments - How do I filter my Enrollments widget?

Alice Gwinn · Accepted Answer

There are several ways to Sort , Filter and View your enrollments in the new LMS. Use the icons on the upper right hand corner of your Enrollments widget.

You can sort by Course Code, Course Title, Due Date, Expiration Date, or Learning Path order.

You can also filter by Status or Learning Object.

Finally, you can switch between List and Tile view, depending on your preference.

List View

Tile View

Question 16

Enrollments - I am missing enrollments on my Dashboard. Where did they go?

Alice Gwinn · Accepted Answer

The enrollments for all DOT's, Coordinators, Instructors, and Admins enrollments will be cleaned up during the first quarter of 2021. Unopened enrollments and duplicate courses found on your Dashboard will be deleted by iFTI Admin. Moving forward, new enrollments will be moved to the Learning Path setup.

Question 17

Enrollments - I cannot access a completed course - the player options are grayed out.

Alice Gwinn · Accepted Answer

The course may have expired or republished. Updated online courses are posted in the LMS Alerts every month.

Question 18

Enrollments - I’m unable to continue with my existing course.

Alice Gwinn · Accepted Answer

Send all of the following information to FTIInternational@ifti.edu: your member ID, course name, error message, and description of the issue.

Question 19

Flash - Is the LMS compatible with Adobe Flash?

admin · Accepted Answer

Update as of February 7, 2021 - Flash is no longer supported in the iFTI LMS.

Older course lessons/eLearning have been published using Adobe Flash. With the sunset of Adobe Flash in 2020, the iFTI Curriculum team and Committee developers have published newer LMS courses using HTML5. If you encounter an error with older lessons, click Enable Adobe Flash Player (this will update the page). Close the popup window. Click here to go back to the course details page. Click Go again.

How do I enable Flash?

How do I add a trusted site?

Question 20

Groups - How do I add new enrollments to my groups?

Alice Gwinn · Accepted Answer

From the Admin Menu (icons on the left side of your Dashboard), follow this path:

Admin Menu > Users&Groups > Groups > Search for your group > Click Enrollments > New Enrollment > Select Course(s) > Search Course > Highlight Search result > Add Course(s)

Question 21

Groups - How do I create a new group with a new set of enrollments?

Alice Gwinn · Accepted Answer

Admin Menu > Users&Groups > New Group > Complete Form > Create Group
You may also want to consider the Learning Path feature to assign enrollments.

Question 22

Groups - How do I delete existing enrollments from the Legacy groups (groups created prior to LMS 2.0)?

Alice Gwinn · Accepted Answer

Submit the request s to FTIInternational@ifti.edu. We will manage this for you.
*As a reminder, only edit the groups you have created for your training center. Do not edit information in the main DC (e.g. DC000003), Region, or Admin groups.

Question 23

Groups - How do I enroll a new student into an existing group?

Alice Gwinn · Accepted Answer

From the Admin Menu (icons on the left side of your Dashboard), follow this path:

Admin Menu > Users&Groups > Groups > Search for your group > Group Properties > Group Members > Add Users > Search Member > Highlight desired Search result > Submit

Question 24

Groups - How do I manage Groups?

Donna Cruz · Accepted Answer

https://www.youtube.com/embed/xOCBFEtlACc

Question 25

Groups - I'm unable to create/edit my groups, or I get errors when creating new groups.

Alice Gwinn · Accepted Answer

Send your member ID and DC to FTIInternational@ifti.edu. We will review your permissions. If unable to edit a new group, please also provide the group's name.

Question 26

Groups - The groups I have been using no longer have enrollments. Where are they?

Alice Gwinn · Accepted Answer

The group structure from the legacy LMS with enrollments was brought over as course level enrollments (currently only visible for super admins). Anyone added to the groups will automatically get the enrollments, so you do not need to re-create legacy groups with enrollments.

For example, if someone is added to a group with enrollments prior to the LMS launch, then that course enrollment will remain in the member's enrollments and will be visible on their Dashboard.

Coming soon, the Learning Path feature will be a new way to create enrollments and a more structured way of adding enrollments to users.

With the LMS upgrade, you have several ways to assign enrollments; you can:

Add them to existing groups.
Create new groups and apply new enrollments.
Create Learning Paths with structured enrollments
Assign enrollments to individual users.

Question 27

Groups and Learning Paths Relationship

Donna Cruz · Accepted Answer

https://www.youtube.com/embed/jHQeQPn3AV0

Question 28

Homepage - What information is found on the LMS homepage? (Video)

admin · Accepted Answer

Play the Homepage video.

Question 29

How do I download the app?

admin · Accepted Answer

To download the IUPAT app on your phone, click here.

Question 30

Import Activity Data - Upload Error

Alice Gwinn · Accepted Answer

In the old LMS I was getting null or query timeout errors when uploading completions; was this addressed in the new LMS?

Yes, version 2.0 displays the exact error and highlights the incorrect row in red for better guidance to have a successful upload.

Question 31

Learning Path - How do I create Learning Paths?

Donna Cruz · Accepted Answer

To better understand Learning Paths, click the following links/videos:

What are Learning Paths?

How do I create and manage Learning Paths

Question 32

Learning Path - How do I generate Reports?

Donna Cruz · Accepted Answer

To generate Learning Path Reports, click the video link.

Question 33

Learning Path - What are Learning Paths?

Donna Cruz · Accepted Answer

The My Learning Path widget is a series of courses assigned to a specific trade, level, year, or semester. For more information, click the My Learning Path ticker.

Question 34

LMS Training - Will there be an introduction class to the iFTI LMS?

Alice Gwinn · Accepted Answer

An introduction to the new iFTI LMS will be delivered via webinars by the iFTI Curriculum Staff. These webinars are intended for all Admin users which include in Instructors, Coordinators and appointed LMS Admin in each DC. You will receive communication via email and LMS Announcements when these training are scheduled.

Question 35

Login - How can I reset my password?

admin · Accepted Answer

You can reset your password by clicking the "I forgot my password." link on the sign on screen. Your new password will be sent to your email on file.

If you do not have an email on file, contact your Director of Training or DC admin to reset your password. If you are unable to contact your DC, email FTIInternational@iupat.org. To verify your account, provide your full name, Member ID (if available), LU, DC, and birthday.

Sample Password Reset Letter:

Hi [Member's Name],

You recently requested to reset your password for your iFTI LMS account. Click the link below to reset it. https://fti.personalearning.com/dialog/resetpassword.asp?token=F000ED5512EE47048200BEA9CC057841

If you did not request this, simply ignore this message. Do not reply to this message, as no recipient has been designated.

Thank You!
The International Finishing Trades Institute Team

Question 36

Login - How do I access the iFTI LMS? (Video)

admin · Accepted Answer

Play the Access video.

Question 37

Login - How do I reset my password?

Alice Gwinn · Accepted Answer

You can reset your own password using the Forgot my Password link on the LOG IN screen. A member must have a valid email address entered in the system to use this feature.

To reset your password:

Go to www.iftilms.org
Click on “Click here to log in” from the Log In field

Click I Forgot my Password link

Enter your Username/Member ID and Click Submit.
Check your email for a reset link and follow the instructions.

*Passwords Note - the LMS password is independent of the Admin Tools and Instructor Lounge passwords. A change in the LMS password will not transfer to Admin Tools or Instructor Lounge logins - continue using the password originally set for these two applications.

Question 38

Login - I'm getting an invalid username/password error. I tried my new password and it didn't work.

admin · Accepted Answer

Play the Login video.

Do a System Test
What browser are you using? Internet Explorer (IE). Try another browser e.g. Mozilla or Google Chrome.
I do not have another browser. I only have Internet Explorer (IE). Edit your IE browser settings.
1. Click the Tools button.
2. Go to Internet Options.
3. Click the Security tab.
4. Click the Trusted Sites icon (checkmark).
5. Click the Sites button
6. Under Add this website to the zone: type https://fti.personalearning.com/
7. Uncheck the "Require server verification..." field.
8. Click the Close button (closes the window).
9. Click the Ok button.
10. Refresh/reload the LMS page. A prompt will appear at the bottom of the page. Click the Show All Contents button.

Enter your username and password again.

Question 39

Login - I'm having computer problems.

admin · Accepted Answer

Click the Technical FAQ to review some easy fixes. For additional help, click here.

Question 40

Login - The website returned to my login screen.

admin · Accepted Answer

The LMS has a 10-minute timeout period. If you do not refresh or request a new page within the 10-minute period, the session ends and you will be required to log back in.

Question 41

Mobile Device - Can I use my mobile device or tablet when taking Click Safety courses?

Accepted Answer

Learn more about the technical requirements to ensure the best experience.

Question 42

Need more information about the app?

Donna Cruz · Accepted Answer

Check the App Help area.

Question 43

Search - I cannot find the Course Code I am looking for. What are my search options?

Alice Gwinn · Accepted Answer

Tips for searching within the LMS - You can use full text and keyword searches across multiple properties of the object (ex. a course code or name):

For Courses and Learning Paths - the search is across code, title, short description, and search tags
For Users - the search is across first name, last name, username, and email address
Verbatim Search - wrap it in quotes, i.e., “LMS Orientation” or “My Search Phrase”
Other Search Parameters allows for simple logic such as AND and OR by simply using the words and and or, i.e. “this” and “this”, “this” or “this”

Question 44

Search - Is there a way to search just our DC's members?

Alice Gwinn · Accepted Answer

If your member search turns up users from other DC's, please email ftiinternational@ifti.edu and provide your Name, Member ID, Email address and DC. We will verify your Permissions which should only allow you to access members within your DC. Reducing the number of users in your query should help to speed your search.

Question 45

Speed - My computer is slow.

admin · Accepted Answer

There are a variety of workstations that can successfully operate within the LMS but really the ideal method to determine if a workstation is compatible is to use the "Test My Workstation" procedure. This tests a variety of variables to verify if the workstation browser is compatible with the LMS, and makes sure the users have the appropriate settings for their browser.

Question 46

Speed - Why am I experiencing slowness when logging into the LMS?

Alice Gwinn · Accepted Answer

Are you a student? Login should only take between 5 to 10 seconds. If you wait for more than 10 seconds, complete the LMS Contact form so we can further research the issue.

System issues including slowness are posted on the LMS Alerts ticker or LMS login page.

Are you an LMS admin/instructor/coordinator? Most LMS admins, instructors, coordinators, and DOTs have more than 300+ enrollments which may take awhile for the widget to load all the courses. The iFTI Curriculum Staff are in the process of cleaning up the Enrollments widget and launching the My Learning Path widget to minimize the clutter and improve login time. Programmers are also looking for solutions to improve speed.

Question 47

System Requirements - How do I test my system?

admin · Accepted Answer

Check your system requirements by clicking the System Test link (on the bottom left of the LMS home page). On the Workstation Compatibility Test page, click the Test My Workstation button. All Required Items should be green. If anything shows up red/yellow, download the appropriate plug in or edit your browser settings.

Question 48

Transcript - My transcript displays multiple entries of the same course completion.

admin · Accepted Answer

The transcript page tracks completions by lesson/s. For example, a course may have one or more lesson and the system automatically completes all lesson. However, only a single entry is shown on your official transcript, your IMSe record, and the IUPAT app.

Question 49

Uploads - How do I upload completions in the LMS?

Donna Cruz · Accepted Answer

There are two ways to upload completions in the LMS. To view the steps, watch the Uploads video.

I have a spreadsheet with roster with dates of completion. - Go to Admin Menu>User&Groups>Import Activity Data - Please use the template to upload completions. Completions are added to the Transcripts in real time.

We scanned certificates or cards. - Go to Admin Tools>Import Certifications>Add New - The uploads are sent to the IMS/LMS for review. Completions are added to the Transcripts within 24-48 hours.

Question 50

What is the IUPAT app?

admin · Accepted Answer

IUPAT members can view specific data associated with their individual membership record via the Member Mobile Portal (MMP).

Additionally, the Member Mobile Portal was created to support the need of our District Councils and Local Union Representatives in viewing and editing specific membership data on a smart device.

To learn more about the app - check this link.

FTI 1104C American Heart Association Heartsaver 09192022

September 19 @ 8:00 am - September 21 @ 5:00 pm EDT